Refund Policy – Influencer App

At Influencer, we are committed to providing a seamless and rewarding experience for our users. We understand that situations may arise where you wish to request a refund. This Refund Policy explains the conditions under which refunds may be considered.

1. Eligibility for Refund:
1.1. Refunds are applicable only for purchases made directly through the Influencer App, where applicable.
1.2. A refund may be considered only if the purchased subscription, membership, or paid feature has not been used or activated.
1.3. Refund requests must be submitted within 7 days from the date of purchase, unless otherwise required by applicable law or the respective payment platform.

2. Non-Refundable Purchases:
2.1. Any subscription, membership, or paid feature that has been partially or fully used is not eligible for a refund.
2.2. Referral rewards, promotional credits, cashback, bonus points, or any incentives already credited or redeemed are non-refundable and may be revoked if a refund is approved.
2.3. Third-party charges, promotional campaign fees, advertising costs, or other external service fees are non-refundable.
2.4. Purchases made through the Google Play Store are subject to their respective refund policies and may need to be requested through those platforms.

3. Refund Request Process:
3.1. To request a refund, contact our customer support team through the Influencer App or our official support email info@influencersvoice.com.
3.2. Please provide your registered email address or mobile number, transaction ID, purchase date, and the reason for your refund request.
3.3. Refund requests will be reviewed and processed within 7 business days after receiving all required information.
3.4. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Subscription Cancellation:
4.1. You may cancel your subscription at any time 
4.2. Cancellation does not entitle you to a refund for the current billing period.
4.3. Premium features will remain accessible until the end of the active subscription period unless otherwise specified.

5. Exceptional Circumstances:
5.1. Refund requests due to duplicate payments, accidental charges, technical issues, or service interruptions may be reviewed on a case-by-case basis.
5.2. Influencer reserves the right to request additional information to verify refund eligibility.
5.3. The final decision regarding refunds in exceptional circumstances rests solely with Influencer.

6. Policy Updates:
6.1. Influencer reserves the right to modify or update this Refund Policy at any time.
6.2. Any changes will become effective immediately upon publication within the app or on our official website.

For any questions or clarification regarding this Refund Policy, please contact our customer support team through the Influencer App or our official support channels. We are committed to resolving your concerns promptly and fairly.